Business English Institute
About Us
The Business English Institute is a premier training provider offering comprehensive programs in business communication for both companies and individuals.
Whether you’re an individual seeking language training or a group of employees in need of improved speaking skills, our customized programs cater to your specific requirements.
We offer customized programs with work-specific applications. These communicative language training programs are designed to enhance language knowledge, vocabulary, and fluency in critical business situations.
For professionals who already possess functional proficiency in English, we offer specialized courses and workshops in various aspects of business communication.
These include Presentations, Negotiations, Meetings, Telephoning, Business Writing, and Specific Purposes. By participating in these programs, you will gain valuable tools and techniques to boost your effectiveness and achieve your communication goals.
Highly interactive training
We strongly believe in highly interactive training methodologies that incorporate relevant exercises, engaging games, realistic role-plays, and practical simulations.
Qualified and experienced professionals
Our team of language teachers and skills trainers consists of qualified and experienced professionals who are dedicated to helping our clients improve their communication abilities. We prioritize organizational efficiency and foster genuine partnerships with our trainers, ensuring a collaborative and productive learning environment.
Most modern training resources and materials
To provide the most up-to-date training experience, we utilize modern resources and materials. If required, our English training programs can be complemented with Computer-Based Training (CBT), offering a blended learning solution for optimal results.
Be a better Business English communicator.
Why Work With Us
More and more companies and individuals are relying on the Business English Institute for their training needs. Here are eight good reasons why you should work with us:
Expertise
We specialize in communication, worked with top-level executives from different industries, and consistently helped our clients attain their business goals.
Learning made easy
Learning is much more than simply inputting knowledge. We focus on improving your communication skills by using vivid real-life examples and a hands-on approach. We avoid the use of jargon and believe in simplicity without simplification.
Relevant activities
You are able to apply everything you have learned right away. We work with small groups so that we can focus on your needs. You take part in meaningful simulations, role-plays, exercises, and activities designed to facilitate your development.
Your learning progress is tracked
We assess your needs and monitor your development while providing you with regular feedback. All of our activities build on the progress you have made. We will monitor your progress to make sure you reach your learning objectives and achieve lasting change.
The right materials
We have created an individual training script for each program supplemented by the best materials available on the market. We use the most up-to-date resources available and regularly review the market for new publications. We will refer you to more specialized materials whenever required.
Commitment
Training is our vocation and your development is our primary concern. We are also dedicated to professional development by constantly evaluating ourselves and incorporating new approaches, techniques, and activities. We are passionate about teaching and believe in continuous teacher training.
Our professional network
We have established a unique way of working that distinguishes us from our competitors. Although our partners work for themselves, they are part of a larger network. We work together and share best practices to provide you with the best possible service in the industry.
The complete experience
We believe that learning should be fun. We incorporate different learning styles and make you feel comfortable in every possible way. We will provide you with the highest level of professional support before, during, and after the program.
How We Work
Consultation
We consult with you to determine what type of program is best suited for your company. Our training programs are carefully planned to meet the individual needs of each participant.
Interviews
For our English program, we conduct Oral Proficiency Interviews (OPI) free of charge. Each OPI takes up to 15 minutes and allows us to assess a person’s level of spoken English. If required, we also provide a written test. The OPI also includes a needs assessment which enables us to create a tailor-fit proposal for you.
Placement testing is not necessary for business communication workshops. Different levels can be mixed provided that participants have reached a basic level of fluency. However, preliminary interviews with each participant prior to the workshop allow us to customize the program to your needs.
Design
English courses are based on a core language curriculum. The context in which the language points are taught is adjusted to your individual needs. We create homogeneous groups of language ability on the basis of the Common European Framework (CEF).
Workshops and business communication courses are designed to meet your specific training objectives. We determine which skills are required for you to reach your goals and create a tailor-made program incorporating the methods and techniques you need.
We discuss our proposal with you and make adjustments as required.
Delivery
Our English courses are conducted by qualified and experienced teachers. The teaching is communicative and task-based. Our workshops are led by professional business communication trainers who are also trained native speakers in business skills. We use a highly interactive style which ensures the involvement of all participants. Your learning development will be assessed at regular intervals.
Evaluation
Upon successful completion of the program, participants receive a certificate. You receive detailed feedback on the progress that has been made by each participant. Participants also evaluate the training. We will review together if follow-up activities are needed.
Our final evaluation includes suggestions for further self-study. After a period of 3 – 6 months, we check whether you have made lasting progress.
Programs
Communication Skills
The Fundamentals of Communication
Are you communicating effectively and avoiding time-consuming misunderstandings?
This program introduces you to the basic skills of solution-focused communication.
Suitable for:
Employees of all enterprises who communicate regularly.
Objectives
Identify and improve your personal communication style – verbally and nonverbally.
Effective listening and mastery of questioning techniques.
Handle challenging situations confidently.
Highlights/Benefits
You recognize and adapt to different styles of communication.
You identify your own behavior patterns and that of your interlocutor.
You are attuned to the power of body language and learn to apply it effectively.
You decipher “hidden” messages, communicate clearly, and influence others persuasively.
Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to eight participants.
Duration
8-24 hours, spread over one to three days.
Master Global Communication
How do you behave towards people of other cultures? Are you aware of the differences arising from diverse assumptions, values, and experience?
In this program, we will get to the bottom of these challenges and conduct practical exercises and techniques that will help you master the most stressful cross-cultural encounters. We will focus on North America, Latin America, Europe, Africa, the Middle East, the Far East and the Indian Subcontinent. We also provide region or country-specific programs. Please let us know in advance which countries or regions you are most interested in.
Suitable for:
Anyone who conducts business internationally or nationally with people from different cultural backgrounds.
Objectives
Acquire essential cross-cultural awareness and train basic techniques.
Recognize and resolve cross-cultural misunderstandings and conflicts.
Adapt to different cultures effectively.
Highlights/Benefits
You become familiar with what is foreign to you, learn to cope with culture shock and build effective relationships with people from other cultures.
You move beyond stereotypes and accept that other ways of perceiving the world are legitimate. Conflicts turn into opportunities.
You learn to perceive your own assumptions, recognize how others see you, and adapt to cultural differences (style-shifting).
Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to eight participants.
Duration
8-24 hours, spread over one to three days.
Masterful Presenting
Can you persuade a critical audience?
In this program you will learn how to conduct impromptu, informative, and persuasive presentations.
Suitable for:
Any employee that has to present ideas, projects, results, products, or services to others.
Objectives
Appeal to different audiences in various settings.
Plan and design effective presentations.
Strengthen public speaking skills.
Highlights/Benefits
You learn how to plan, structure, and deliver a captivating and engaging presentation through your words, voice, and delivery.
You acquire effective tools and techniques to create rapport, win over the audience, and involve them in the subject.
You overcome stage fright, speak freely, and learn to answer tricky questions and objections persuasively.
Design
Highly interactive style incorporating lots of relevant practice and exercise.
Workshops are usually limited to six participants.
Duration
8-16 hours, spread over one to two days.
Negotiations
Negotiating Effectively
Are you achieving the best possible outcomes in your negotiations?
This program will give you a thorough understanding of different negotiation styles, tactics, and techniques. You will develop effective strategies that will enable you to reach optimal results in challenging settings.
Suitable for:
Managers and professionals who want to increase their success by effectively negotiating in different environments.
Objectives
Master the basic elements, stages, and dynamics of negotiations.
Learn to read your counterpart and recognize different negotiation styles.
Attain positive outcomes by applying a problem-solving approach.
Highlights/Benefits
You create favorable conditions and build rapport with people from different backgrounds, personality styles, and cultures.
You identify ploys, adapt to different negotiating styles, and influence others persuasively.
You develop multidimensional strategies and practice resolving conflicts and deadlock.
Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to eight participants.
Duration
8-24 hours, spread over one to three days.
Get More Out of Your Sales
Are people just buying from you or are you really selling to them?
This workshop is about more than the classic seller-customer relationship. It is also important to “uncover” your own sales potential. You sell more than a product or service.
Suitable for:
All those who want to get ahead in their profession, especially people who work in sales-related functions.
Objectives
Application of proven techniques to increase sales performance.
Get more out of consultation and sales meetings.
Communicate effectively with prospects.
Highlights/Benefits
You master the main stages of a sale and build a strong case on a rational and emotional level.
You use effective questioning techniques, recognize the real needs of your customers, and overcome objections with confidence and expertise.
You learn to communicate the benefits of your offer persuasively in different settings.
You create and sustain a positive image and make a favorable impression.
Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to eight participants.
Duration
8-24 hours, spread over one to three days.
“Repair” Your Meetings
Are your meetings really productive and results-oriented?
In this program, you will learn proven tools and techniques to make your meetings more effective.
Suitable for:
Individuals who regularly participate in or lead business meetings.
Objectives
Understand the rules and requirements for effective meetings.
Plan and design more productive meetings in less time.
Make the right decision and ensure group support.
Highlights/Benefits
You learn how to prepare effective meetings and manage time.
You facilitate involvement and implement problem-solving techniques.
You handle challenging situations, objections, and people – confidently and persuasively.
You implement strategies, tools, and techniques most suited to your team and audience.
Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to eight participants.
Duration
8-24 hours, spread over one to three days.
Master Key Telephoning Skills
Are you as effective on the phone as you can be?
In this workshop you will learn the skills that you need to be more successful on the phone.
Suitable for:
Anyone who regularly uses the telephone, particularly call center personnel and customer service staff.
Objectives
Professional and courteous handling of challenging situations and callers.
Acquire and practice new effective telephone skills thus gaining increased self-confidence.
Deliver better customer service on the phone.
Highlights/Benefits
You practice how to deal with challenging situations, make a convincing case, overcome objections and build strong relationships.
You create and maintain a positive atmosphere and use the phone more effectively than before.
You master the different stages of a telephone call and develop your own script.
Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to eight participants.
Duration
8-16 hours, spread over one to two days.
Become a Better Business Writer
Are you producing a lot of words without necessarily getting the message across?
In this workshop you will learn how to produce user-friendly, readable, and effective written messages.
Suitable for:
Professionals that want to improve their business writing.
Objectives
Use a clear, professional writing style following a simple process.
Analyze reader needs effectively and get better results.
Write text with increased self-confidence.
Highlights/Benefits
You follow a writer-friendly process and structure, proofread, and edit your documents efficiently.
You learn how to write reader-friendly text which is specific, proactive, and positive.
You develop a persuasive style in terms of language, style, and tone.
You find the right words to overcome objections and build trust.
Design
Highly interactive style incorporating work-related case studies, exercises, and group discussions.
Workshops are usually limited to eight participants.
Duration
8-16 hours, spread over one to two days.
English for Business
Level 100 – Elementary English
Corresponds to Reference Level A2 in the Common European Framework.
Introduction and Participant Profile
Suitable for anyone who has successfully completed a Beginner course or an oral proficiency interview and a written test with Business English Institute.
You will improve your ability to actively communicate as well as learn new vocabulary and grammar. You will receive a Certificate upon successful completion of the program.
Course Highlights
Make travel, transportation, accommodation, dining, and other arrangements
Give instructions, make suggestions, accept / refuse requests
Respond to questions about yourself, your company, your job
Formulate and answer complaints about a product / service
Answer telephone calls, take messages, ask for clarification
Give your opinion on different topics of discussion
Use social expressions in various situations
Sustain simple conversation
Talk about routine tasks
Socialize in English
Benefits
By the end of the course, participants will be able to:
Use linking devices, adverbs of degree, relative pronouns, and the present verb tenses
Create questions and answers on issues of everyday interest
Maintain slow-speed conversation with a speaker of English
Give information about work and personal interests
Present themselves to a group of strangers
Effectively use more than 2, 000 words
Methods and Design
Highly interactive style. Exercises, games, and role-plays ensure your involvement. Some sessions may be videotaped and discussed.
Includes up to 100 teaching hours over a three-to-nine-month period.
The teacher is a qualified professional with extensive experience.
Enrollment is limited to four persons per class.
Level 200 – Pre-Intermediate English for Business
Corresponds to Reference Level B1 in the Common European Framework.
Introduction and Participant Profile
Suitable for anyone who has successfully completed an Elementary course or an oral proficiency interview and a written test with Business English Institute.
You will improve your ability to communicate successfully in different social situations. You will also learn new vocabulary and grammar while moving towards fluency. You will receive a Certificate upon successful completion of the program.
Course Highlights
Maintain conversation with different people in formal / informal situations
Respond to questions about your work, hobbies, and interests
Establish and sustain social contact with strangers
Follow meetings and make yourself understood
Narrate and describe real-world, factual topics
Express your thoughts about abstract issues
Make, postpone, or change arrangements
Formulate or respond to complaints
Successfully troubleshoot problems
Explain job-related processes
Describe physical properties
Benefits
By the end of the course, participants will be able to:
Use comparatives and superlatives, the future tenses “will” and “going to,” first and second conditionals, and present and past tenses in active/passive forms
Describe events accurately in past, present, and future tenses
Effectively use more than 3, 000 words
Methods and Design
Highly interactive style. Exercises, games and role-plays ensure your involvement. Some sessions may be videotaped and discussed.
Includes up to 100 teaching hours over a three-to-nine-month period.
The teacher is a qualified professional with extensive experience.
Enrollment is limited to four persons per class.
Level 300 – Intermediate English for Business
Corresponds to Reference Level B2 in the Common European Framework.
Introduction and Participant Profile
Suitable for anyone who has successfully completed a Pre-Intermediate course or an oral proficiency interview and a written test with English at Work.
You will improve your existing English skills as well as enhance your fluency, vocabulary, and grammar. You will receive a Certificate upon successful completion of the program.
Course Highlights
Narrate complex real-world issues to different people in the correct sequence
Negotiate a solution to a dispute and outline a case for compensation
Present your opinion, evaluate alternative proposals, and hypothesize
Understand and exchange complex information related to your job
Speak freely about issues of personal and professional interest
Describe your company and your profession in detail
Explain complex processes and sequences
Socialize in English
Benefits
By the end of the course, participants will be able to:
Read and understand articles in magazines, newsletters, trade journals, etc.
Use relative clauses and determiners, all forms of to be, to do, to have
Construct passive sentences in all tenses
Successfully participate in any type of meeting
Give detailed information accurately
Effectively use more than 4, 000 words
Lead discussions
Methods and Design
Highly interactive style. Exercises, games, and role-plays ensure your involvement. Some sessions may be videotaped and discussed.
Includes up to 100 teaching hours over a three-to-nine-month period.
The teacher is a qualified professional with extensive experience.
Enrollment is limited to four persons per class.
Delivery Options
Face-to-Face
Face-to-face training is truly hands-on and promotes team synergy. It also allows individuals to engage in organic conversations and establish relationships in a more traditional manner. This can enrich their learning experience and contribute to improved retention. Our communication skills workshops are typically conducted onsite.
Virtual
Virtual training offers greater flexibility and can be conducted via platforms like Zoom, Teams, GoTo, or any other tool you prefer. This approach is also more cost-effective and environmentally friendly. Additionally, it can be made highly engaging through gamification. Our language training and coaching-on-demand coaching are typically conducted virtually.
Be a better Business English communicator.
Coaching-on-Demand
Are you aiming to bridge the gap between your current business communication skills and your desired level of proficiency?
Coaching presents the perfect solution for individuals with specific communication goals. In this journey, you’re the pilot, and our coach serves as your navigator, guiding you toward success. Our objective is to assist you in moving beyond mere improvisation, enabling you to confidently attain your immediate communication objectives.
Be a better Business English communicator.